FAQ

When adding a product to your cart, fill in the personalisation details shown on the product page — such as a name, date, or message. Our team crafts each item based on exactly what you enter.

We do not currently offer design previews for individual orders. For bulk or corporate gifting, please contact us and we can arrange a sample.

Personalised items go into production quickly. If you need to make a change, please contact us within 1 hour of placing your order. After that, we cannot guarantee changes can be made.

Please carefully check all details before placing your order. We cannot offer refunds for errors submitted by customers. If you spot a mistake, contact us immediately and we will do our best to help.

We dispatch all orders within 1–4 working days. Delivery typically takes a further 5–9 working days. On average, most customers receive their orders within 4–10 days of placing the order.

Yes! We ship to all major cities, towns, and pin codes across India.

Once your order is dispatched, you will receive a tracking number via email and SMS. Use this to track your package directly on the courier’s website.

We do not currently offer express or same-day delivery. All orders follow our standard dispatch window of 1–4 working days.

Because each item is made to order, we are unable to accept returns on personalised products unless the item arrives damaged or there was an error on our part.

We’re sorry! Please contact us within 48 hours of delivery and send clear photos of the damage. We will arrange a replacement or issue a refund as quickly as possible.

Once a refund is approved, it is processed within 5–7 business days and credited back to your original payment method.

We accept all major UPI apps (GPay, PhonePe, Paytm), credit & debit cards, net banking, and EMI options — all securely processed through Razorpay.

Absolutely. All payments are handled by Razorpay, a PCI-DSS Level 1 compliant payment gateway. We never store your card or banking details.

We do not currently offer Cash on Delivery. All orders must be paid online at checkout.

Yes! We specialise in personalised corporate gifting. Contact us with your requirements — quantities, products, customisation ideas, and deadline — and we will provide a custom quote.

Yes, we offer special pricing for bulk orders. Please reach out through our Contact page for a personalised quote.